Last Updated: January 2024

1. Introduction

Welcome to OXO Kitchen Essentials. These Terms and Conditions govern your use of our website and your purchases from us. By accessing our website and making purchases, you agree to be bound by these terms. We’ve designed these terms to be clear and fair, reflecting the same thoughtful approach we apply to our products.

2. User Obligations and Responsibilities

As a user of our website, you agree to:

  • Provide accurate and complete information when creating an account or placing an order
  • Use the website only for lawful purposes
  • Not attempt to undermine the security or integrity of our systems
  • Not use the website to transmit any harmful code or materials
  • Be responsible for maintaining the confidentiality of your account credentials
  • Ensure you are of legal age to form binding contracts in your jurisdiction

3. Products and Services Description

OXO Kitchen Essentials offers thoughtfully designed products for your home and kitchen, including:

  • Bakeware and Baking & Pastry Tools
  • Bar Tools and Barware
  • Cleaning Tools and Organization items
  • Baby & Toddler products
  • Bathroom and Bathing items
  • And other home essentials

We strive to provide accurate product descriptions and images, but slight variations may occur. Product availability is subject to change without notice.

4. Order and Payment Terms

Order Processing

We process all orders within 1-2 business days after payment confirmation. You will receive a shipping confirmation email with tracking information once your order has been dispatched.

Payment Methods

We accept the following payment methods:

  • Visa
  • MasterCard
  • JCB
  • PayPal

Shipping

We offer two shipping methods:

  • Standard Shipping: $12.95 via DHL or FedEx, delivered within 10-15 business days after shipment
  • Free Shipping: Available on orders over $50 via EMS, delivered within 15-25 business days after shipment

We ship worldwide with limited exceptions in Asia and remote areas. International customers may be responsible for customs fees and import duties determined by the destination country’s customs authorities.

Pricing and Taxes

All prices are listed in US dollars. We reserve the right to adjust prices at any time, but price changes will not affect orders already placed. Applicable sales tax will be added to your order total where required by law.

5. Returns and Refunds

Return Policy

We accept returns and exchanges within 15 days from the date you receive your order. To be eligible for a return or exchange, your item must be:

  • In its original packaging
  • Unused and in the same condition as received
  • Included with all original tags and accessories
  • Accompanied by the original receipt or proof of purchase

Non-Returnable Items

For health and safety reasons, we cannot accept returns on the following products:

  • Bathing & Bathroom products (for hygiene reasons)
  • Opened or used Cleaning Tools & Organization items
  • Bar Tools & Barware that show signs of use
  • Personal care items from our Baby & Toddler collection

Refund Process

Refunds are processed within 5-7 business days after we receive and inspect your return. The timing of when you’ll see the refund in your account depends on your payment method:

  • Credit Cards (Visa, MasterCard, JCB): 7-10 business days after we process your refund
  • PayPal: 3-5 business days after we process your refund

We refund the cost of the returned item(s). Original shipping charges are non-refundable unless the return is due to our error or a defective product.

6. Intellectual Property

All content on this website, including text, graphics, logos, images, and software, is the property of OXO Kitchen Essentials or our content suppliers and is protected by international copyright and intellectual property laws. You may not reproduce, distribute, modify, or republish any content from this site without our prior written consent.

7. Limitation of Liability

OXO Kitchen Essentials shall not be liable for any indirect, incidental, special, consequential, or punitive damages resulting from your use of or inability to use the website or our products. Our total liability for any claim related to your use of the website or purchase of products shall not exceed the purchase price of the product in question.

We strive to provide accurate information and quality products, but we do not warrant that the website will be error-free or uninterrupted, or that defects will be corrected.

8. Privacy and Data Protection

We respect your privacy and are committed to protecting your personal information. Our Privacy Policy, which is incorporated into these Terms and Conditions, explains how we collect, use, and protect your data.

9. Governing Law and Dispute Resolution

These Terms and Conditions are governed by the laws of the United States. Any disputes arising from these terms or your use of our website shall be resolved through good-faith negotiations. If a resolution cannot be reached, disputes shall be settled in the courts of Louisville, US.

10. Changes to Terms and Conditions

We reserve the right to modify these Terms and Conditions at any time. Changes will be effective immediately upon posting to the website. Your continued use of the website after changes are posted constitutes your acceptance of the modified terms.

11. Contact Information

If you have any questions about these Terms and Conditions, please contact us:

We’re committed to providing the same reliability in our customer service that we build into every OXO Kitchen Essentials product.