Last Updated: January 2024

At OXO Kitchen Essentials, we approach your privacy with the same thoughtful consideration we apply to designing our kitchen tools. Just as our baking tools are crafted for precision and our toddler items for safety, we’ve designed our privacy practices to protect your personal information with care and reliability.

Who We Are and Who We Serve

OXO Kitchen Essentials caters to home cooks, busy families, and kitchen enthusiasts worldwide who value well-designed, reliable kitchen tools. Our privacy practices reflect our commitment to serving this community with the same trustworthiness you expect from our products.

Information We Collect

We collect information that helps us provide you with a seamless shopping experience, much like our carefully curated product collections:

  • Personal Details: Name, email address, shipping address, and contact information when you place an order or create an account
  • Payment Information: Transaction details through our secure payment processors (Visa, MasterCard, JCB, PayPal) – we do not store full payment card numbers
  • Technical Data: IP address, browser type, device information, and how you interact with our website
  • Preferences: Your interests in product categories like Bakeware, Bar Tools, or Baby & Toddler items
  • Communications: Records of your interactions with our customer service team

How We Use Your Information

We use your data to enhance your experience with OXO Kitchen Essentials, ensuring our service is as reliable as our products:

  • Process your orders and deliver kitchen essentials to your doorstep
  • Provide customer support with the same care we put into our product designs
  • Improve our website and product offerings based on how customers use our tools
  • Send relevant information about products in categories you’ve shown interest in, such as Baking & Pastry Tools or Coffee & Tea accessories
  • Protect against fraud and maintain the security of your information
  • Comply with legal obligations across our global shipping regions

Data Sharing and Disclosure

We treat your personal information with the same discretion we apply to our product development:

  • Service Providers: We work with trusted partners for payment processing, shipping, and website operations who are bound by confidentiality agreements
  • Legal Requirements: We may disclose information when required by law or to protect our rights, customers, or business
  • Business Transfers: In the event of a merger or acquisition, customer information may be transferred to the new entity
  • With Your Consent: We will share your information with third parties only when we have your explicit permission

We never sell your personal information to third-party marketers.

International Data Transfers

As we ship our kitchen essentials worldwide (with limited exceptions in Asia and remote areas), your information may be processed in countries outside your residence. We ensure appropriate safeguards are in place to protect your data regardless of where it’s processed.

Data Storage and Security

We protect your data with the same meticulous attention to detail we apply to our payment security:

  • Industry-standard encryption for data transmission
  • Secure servers with limited access
  • Regular security assessments and updates
  • Data retention only for as long as necessary to fulfill the purposes outlined in this policy

Your Rights and Choices

You have control over your personal information, including the right to:

  • Access and review the personal data we hold about you
  • Correct inaccurate or incomplete information
  • Request deletion of your personal data, subject to legal requirements
  • Object to or restrict certain processing activities
  • Withdraw consent where processing is based on consent
  • Data portability for transfer to another service

To exercise these rights, please contact us using the information below.

Cookies and Tracking Technologies

Like our thoughtfully designed kitchen tools, our website uses carefully implemented technologies to enhance your experience:

  • Essential Cookies: Required for basic site functionality and secure transactions
  • Performance Cookies: Help us understand how visitors interact with our site
  • Functionality Cookies: Remember your preferences for a personalized experience
  • Targeting Cookies: Used to deliver relevant content based on your interests

You can manage your cookie preferences through your browser settings. Note that disabling certain cookies may affect your shopping experience.

Children’s Privacy

While we offer Baby & Toddler products, our website is not directed at children under 16. We do not knowingly collect personal information from children without parental consent.

Changes to This Policy

We may update this Privacy Policy as our business evolves, just as we continually improve our product offerings. Significant changes will be communicated through our website or directly to you when appropriate.

Contact Us

If you have questions about our privacy practices, just as you might have questions about our baking tools or barware, our customer service team is here to help:

Email: [email protected]

Address: 1156 Simpson Square, LOUISVILLE, US 30434

We’re committed to resolving any concerns about your privacy and our data practices, reflecting the same reliability we build into every OXO Kitchen Essentials product.