FAQ

Our products are designed for home cooks, busy families, and kitchen enthusiasts who value well-designed, reliable kitchen tools. Whether you’re baking pastries, mixing drinks, organizing your home, or caring for your toddler, we offer thoughtfully designed essentials to enhance your daily routines.

At OXO, we combine smart design with exceptional performance. Our products feature the same attention to detail in both form and function – from our baking and pastry tools with precise measurements to our durable cleaning solutions and thoughtfully designed toddler items.

Our curated collections include: Bakeware, Baking & Pastry Tools, Bar Tools & Barware, Cleaning & Organization tools, Coffee & Tea accessories, Baby & Toddler essentials, Bathroom solutions, and Camp & Grill equipment.

Absolutely! We design our kitchen tools to withstand daily use in busy households. Our products feature durable materials and thoughtful designs that make them perfect for family kitchens, from our toddler-friendly items to our robust cleaning tools.

We offer global shipping to most destinations worldwide. However, delivery to some Asian countries and remote areas may not be available due to logistical constraints.

We offer two convenient shipping methods:
Standard Shipping ($12.95): Delivered via DHL or FedEx within 10-15 business days after dispatch.
Free Shipping: Available on orders over $50, delivered via EMS within 15-25 business days after dispatch.

All orders require 1-2 business days for processing. We carefully package each item with the same attention to detail that goes into designing our products, ensuring your kitchen tools arrive in perfect condition.

After the 1-2 day processing period, please allow:
• Standard Shipping: 10-15 business days
• Free Shipping: 15-25 business days
These timelines begin after your order has been dispatched from our warehouse.

We accept all major payment methods for your convenience: Visa, MasterCard, JCB, and PayPal.

Yes, we use industry-standard encryption and security measures to protect your payment information. We’re committed to keeping your financial data safe throughout the transaction process.

We offer a 15-day return policy from the date you receive your items. If any product doesn’t meet your expectations for smart design and exceptional performance, we’ll make it right.

Please contact our customer service team at [email protected] with your order details and reason for return. We’ll guide you through the simple return process.

We take great care in packaging your items, but if anything arrives damaged, please contact us immediately at [email protected]. We’ll arrange for a replacement or refund as appropriate.

Once your order ships, you’ll receive a tracking number via email that you can use to monitor your package’s journey to your kitchen.

Orders can be modified or cancelled within the first 12 hours after placement. Please contact us immediately at [email protected] if you need to make changes to your order.